In our daily lives…everyone of us would be put in situations where a bossy Coworker or a nosy person is trying to dominate us in a conversation. In such situations we may go blank …wondering whether to respond to them or to move on without confronting their statements.
The Problem with just ignoring these kind of people without confronting them by giving them a fitting reply is….They will come back at you stronger and stronger and start dominating you more and more. The only way to stop them is by giving them a fitting reply, that will make them wonder what hit them. When you have that kind of skill you will be confident in all social situations, knowing very well that you can handle any verbal challenge.
What is Sleight of Mouth?
Sleight of Mouth is a persuasion skill, a vehicle for the re-framing of beliefs. It is a system of 14 different patterns of response to a stated belief or statement. A system that, once mastered, can allow you to always have a response that will effectively elucidate your position and help you to persuade rather than be persuaded. Simply put, it will help you win any argument, be verbally powerful and powerfully verbal.
We all enjoy the nice come back punch dialogue that the hero delivers to the insulting villain’s remark.What if we can deliver that kind of Come back lines in our real life? The Sleight of Mouth Patterns will let you do that exactly!
What Will Sleight of Mouth Do For you?
Part of the power of Sleight of Mouth is that it gives you more choices and flexibility of possible responses. You will never be at a loss for something to say. And with 14 different possible responses, odds are good that what you say will stop your adversary right in his tracks.
How to use the ‘Sleight of Mouth’ Patterns:
The real challenge or Fun of learning the slight of Mouth patterns is to come up with your own examples that you can apply in your own life situations.In real life there are millions of things a person can say to you and we cannot cover the response for each and every insulting remark.But what we can do is give a example situation and statement and the fourteen types of comeback Responses you can give for that statement. You are expected to use the example as a model and come up with your Responses to use in your real life.
So Following is the situation:
You have arrived a little late to office and your boss didn’t seem to mind it. But the nosy coworker who has got no business to monitor you says something insulting like…
“You’re being late and it shows you don’t care about the job.”
There are 14 different responses you can come up with in this scenario:
- Reality strategy:
The Reality strategy Challenges the belief, based on the fact that beliefs arise from certain assumptions. Probe how they know that their belief is true and how they came to the conclusion.
The following are some of the responses you can come up using the Reality strategy pattern:
How do you know lateness and caring are the same thing?
I’m not sure how it is you have drawn that conclusion. Maybe the boss told that to you when you came late yesterday… How would you know if it wasn’t true?
What we are doing here is…instead of going blank or getting angry we asked them back a question…..and now they are the one going deep inside to find the answer to what we asked.
- Model of the world:
Model of the World,argues that the other person is making a assertion as a metaphor for something else.
Some people believe caring is shown by quality of the job done and the results obtained.
- Counter example:
Counter example uses exceptions where their statement would not be True- which weakens the belief of the original statement.
We all know people who are always on time and yet are goof-offs once they get here.
This pattern highlights the original intent.
My intention is not to be late or uncaring but to give the company the best quality time and highest productivity while I’m here.
Redefine the problem.
I wasn’t late, I was delayed in traffic.
The issue is not my being late but how much work I can accomplish today before the end of the day.
- Chunking up:
Chunking up is generalizing the whole thing to challenge the belief of the other person.
Are you saying the most important aspect of my job is showing up on time?
- Chunking down:
Chunking down breaks down the statement of the other person to smaller elements, then pick up any particular element and start attacking it.
How specifically are lateness and not caring the same thing?
- Metaphor or analogy:
Instead of replying to the question use a metaphor or analogy to challenge the belief and make a comeback statement.
If a surgeon is late for dinner because he is saving a life, does that mean he doesn’t care about his wife’s cooking?
- Another outcome:
Another outcome offers a alternate which challenges the statement of the other person. Switch the other’s attention from their original outcome to another.
The real question isn’t whether I’m late or I’m caring. The real question is how much I’m producing for the company.
Consequence challenges the statement of the other person by highlighting a consequence of what would happen if the other person’s belief is followed.
If I wasn’t late I wouldn’t have been able to close the sale while I was at a breakfast meeting.
- Hierarchy of Criteria:
Challenge the belief based on more important criteria ,suggesting something more important is there to consider
Isn’t it more important to focus on how much the person gives while on the job rather than punctuality?
- Apply to self:
Apply to self,turns their belief/statement back on them-either by implying that the consequences they suggest to be applicable to you is actually also applicable to them.
If you are concerned about the company you would not have told me this late.
I will like to give another example for this pattern. In a heated argument you say somethings and the other person says…
Other Person: Saying mean things means you are a bad person.
You: It is too bad you said that.It’s a mean thing to say to a collegue.
- Changing frame size:
This pattern extends the implication of the belief to a larger(or smaller)scale,or to a longer(or shorter) time frame.
Over time, you’ll see I brought in more business in a timely fashion for the company than all of the people who showed up to work on time.
- Meta frame:
Meta frame challenges the basis behind the belief/statement instead of challenging the statement.
Lots of progressive companies are working with flex time for their high producers. I thought you were a forward thinking person.
Now imagine the power of having ALL these patterns at your fingertips for every single objection you are likely to encounter in every single situation.
You may understand some of the sleight of mouth patterns…find some helpful and usable….don’t have a clue about some of the other patterns…But,That’s okay. You don’t need all of them. If you can pick up just one or Two sleight of the mouth patterns and apply it in your real life, that’s all you need. Because,Some of the smart mouths in the real world just use one or two of the patterns.
Good Luck Practicing the Sleight of mouth patterns in the real world out there.